Frequently Asked Questions
Frequently Asked Questions
Why do I have to make an appointment? Do you have regular open hours for drop-ins?
To keep our schedules moving smoothly both in and out of the studio, we require appointments for all drop-offs and pick-ups. Many times we find ourselves fully booked for appointments that day and trying to squeeze in walk-ins would make our clients with booked appointments wait. We are also busy mom's and at times in and out of the studio taking care of our kids.
What is your turnaround time?
We kindly ask for 2-3 weeks turnaround. We understand that sometimes sewing emergencies happen and will make every effort to meet your deadlines so you can look fabulous for your events. Turnarounds for less than 2 weeks may be subject to a rush fee at the discretion of the seamstress. Please keep in mind that we work in the order that items are needed, not necessarily in the order they are brought in.
What other studio policies do you have?
Please be prompt for your appointment. Many times we are fully booked with back to back appointments. If you are late to your appointment we will have less time for your fitting as to keep on schedule for our other clients.
Also please keep in mind that we have a small studio space and often have multiple clients in for appointments at the same time. Please limit your extra guests to 1-2 people max.
Booking deposits are non-refundable and will be applied to your ticket total. If you need to move your appointment please log into your client account or contact your seamstress for help.
What do I need to bring with me to my appointment?
Please be sure to bring any undergarments and shoes you'll be wearing with your items so that we can be sure to get the best possible fit before sewing.
What forms of payments do you accept?
To help keep our prices down Venmo, cash, and check are preferred. Cards are accepted for an extra fee.
Where are you located?
Our studio office is 117 West Main Street, Jackson, MO 63755.
Where can I park?
Street parking is available on Main Street and the surrounding streets. There is also a parking lot on the backside of our building off Adams Street, keep in mind we only have a public entrance off Main Street if you decide to park in the Adams Street lot.
Is your office handicap accessible?
Our studio is street level with Main Street. We do have one small step to get into our front door.